Barracuda

CRM system - record every significant detail about each of your customers - build job quotations and send them by fax, email or post - who's who, where they are and what they do - sales and service order entry and tracking through to fulfilment - account balance and transaction details, spending histories - record, allocate, schedule and track customer service requests through to resolution - log meetings, phone calls, faxes, emails, correspondence, literature, etc.